ProteinSimple Instruments now R&D Systems

Are ProteinSimple products discontinued? 

No, ProteinSimple products, reagents, instruments, and consumables are available for purchase but now renamed under R&D Systems. 

Where do I purchase ProteinSimple instrument consumables now? 

ProteinSimple instrument consumables are now available on rndsystems.com for purchase. 

Can I continue to purchase ProteinSimple items using my ProteinSimple purchasing account?

Yes, you can use your existing ProteinSimple purchasing account when you are ordering instruments with your ProteinSimple Sales representative. If you would like your sales representative to contact you, fill out the Request Pricing or Information form for instruments. 

You can also use your ProteinSimple purchasing account to order products by phone, fax, or email. Please note, when ordering products online through the R&D Systems website, you will need to follow the Ways to Order steps above.

Will my sale representative change? 

Your sales representative will remain the same. If you would like your sales representative to contact you, fill out the Request Pricing or Information form for instruments. 

I don’t know if I have a R&D Systems or Bio-Techne purchasing account. Can I order online?

If you do not already have a R&D Systems or Bio-Techne purchasing account one will be created for you at the time of purchase. 

To place an order online you will also need to create an online profile.

How can I find out if my organization already has a purchasing account?

To confirm your purchasing account for online orders, send an email to customercare-inquiries@bio-techne.com. To confirm your ProteinSimple purchasing account for instrument orders, email orders@proteinsimple.com.

Please note, to make online purchases you will also need to register for an account to create a profile on rndsystems.com.

Can I purchase products online using a credit card?

Yes, you can make purchases online using a credit card. If a customer purchasing account needs to be created within our system, online orders submitted with credit card payment may be subject to a minor fulfillment delay.

I would like to set up a vendor account. Where can I get that information online?

Check out the information in Ways to Order above.

My organization requires purchase orders. How can I set up my purchasing account?

If you had a ProteinSimple Purchasing account, a Bio-Techne purchasing account may have been made in advance. If not, or you are a new customer, one will be made for you at the time of purchase.

You can get important information to set up your Vendor account in the Ways to Order section above.

If you have additional purchase order requirements, send an email to customercare-inquiries@bio-techne.com.

If I have a line of credit at ProteinSimple will it carry over or do I need reapply?

Yes, your credit will carry over. Please note:

• If you previously established a line of credit with ProteinSimple and have used that account within the previous 24 months, your account will have been automatically transferred to Bio-Techne Sales Corporation.

• If you had an account previously with no activity in the most recent 24 -month period, credit terms will need to be re-established through re-application.

   

What are the net payment terms for Bio-Techne purchase orders?

We use Net 30 days from date of invoice.

Can I purchase an instrument or service through the website?

To purchase instruments or services please contact your sales representative. If you don't have an established sales representative, please fill out a Request Pricing form for your Instrument of interest and a designated sales rep will contact you with assistance.

How can I find ProteinSimple products and services on the rndsystems.com website?

To browse products by category or brand, click the "Products" tab at the top of the home page. Or simply enter the product name or catalog number into the search bar located at the top of every page. Product results will be returned that match your keyword. You can apply filters to further narrow down your results if needed, then click on your product of interest.

How do I find my product documents, like a certificate of analysis (COA), safety data sheet (SDS), or product insert?

Product documents can be found directly on each product page. Browse to any product page, click on the "Product Datasheet/COA/SDS" link at the top right corner of the product page to navigate to the Product Document download section. You will need your product lot number to retrieve your COA.

How do I find my Simple Plex Cartridge COA document? I can't find a product page for my custom product.

You can look up COAs for your custom Simple Plex Cartridge using the Simple Plex COA tool on the COA Finder Tool.

Is there a Simple Plex Panel Builder on rndsystems.com? 

You can easily see what assays are available for your sample type and build assays of up to 8 analytes using the R&D Systems Simple Plex Panel Builder just as you have on bio-techne.com.