Ordering R&D Systems Products

R&D Systems products can be ordered online or by phone, fax, and mail.

USA

Online: To place an order online, search for the product(s) you would like and click on the "Add to Cart" button to add them to your shopping cart.

Bio-Techne Corporation
614 McKinley Place NE
Minneapolis, MN 55413
USA
Phone: (800) 343-7475 (free phone)
Phone: (612) 379-2956
Fax: (612) 656-4400
Email: customercare.na@bio-techne.com
Website: https://www.bio-techne.com
Bio-Techne Denver
10771 East Easter Avenue
Centennial, CO 80112
USA
Phone: (888) 506-6887
Phone: (303) 730-1950
Fax: (303) 730-1966
Email: nb-customerservice@bio-techne.com
Website: https://www.novusbio.com
Bio-Techne Newark
7707 Gateway Blvd,
Newark, CA 94560
USA
Phone: (877) 576-3636
Fax: (510) 576-8798
Email: info.ACD@bio-techne.com
Website: https://www.bio-techne.com/brands/acdbio
Bio-Techne San Jose
3001 Orchard Parkway,
San Jose, CA 95134
USA
Phone: (888) 607-9692
Fax: (408) 510-5599
Email: info@proteinsimple.com
Email: orders@proteinsimple.com
Website: https://www.bio-techne.com/brands/proteinsimple

Canada

Online: To place an order online, search for the product(s) you would like and click on the "Add to Cart" button to add them to your shopping cart.

Bio-Techne Canada
21 Canmotor Ave
Toronto, ON M8Z 4E6
Canada
Phone: (855) 668-8722 (toll-free)
Phone: (905) 827-6400
Fax: (905) 827-6402
Email: canada.inquiries@bio-techne.com
Website: https://www.bio-techne.com
Distributor: Cedarlane Corp.
4410 Paletta Court
Burlington, ON L7L 5R2
Canada
Phone: (800) 268 5058 (free phone)
Phone: (289) 288 0001
Fax: (289) 288 0020
Email: general@cedarlanelabs.com
Website: http://www.cedarlanelabs.com

Europe

For local sales, order, or invoice support, please see our Contact Us page or use the appropriate email below.
General Enquiries: info.emea@bio-techne.com (info.de@bio-techne.com for Germany, info.fr@bio-techne.com for France)
Placing Orders: orders.emea@bio-techne.com
Quote Requests: sales.emea@bio-techne.com
Invoice Enquiries: accounts.emea@bio-techne.com

Bio-Techne Ltd
19 Barton Lane
Abingdon Science Park
Abingdon, OX14 3NB
United Kingdom
Phone: 0800373415 (free phone)
Phone: +44 1235 529449
Email:info.emea@bio-techne.com
Email:orders.emea@bio-techne.com

Bio-Techne GmbH
Borsigstraße 7A
65205 Wiesbaden – Nordenstadt
Deutschland
Phone: +49 6122 7783935
Phone: +44 01235 529449
Email: info.de@bio-techne.com
Email: orders.emea@bio-techne.com

Bio-Techne AG
c/o Küng Rechtsanwälte
Poststrasse 13
6300 Zug
Switzerland
Phone: 0800 55 2482 (free phone)
Phone: +44 1235 529449
Email: info.emea@bio-techne.com
Email: orders.emea@bio-techne.com

Bio-Techne Srl
Via Ranzato, 12
20128 Milano
Italy
Phone: +39 02 2575377
Email: info.italy@bio-techne.com
Email: ordini.italy@bio-techne.com

Bio-Techne R&D Systems s.r.o.
Politických vězňů 912/10,
Nové Město
110 00 Praha 1
České republice
Phone: +42 0228880581
Phone: +44 1235 529449
Email:info.emea@bio-techne.com
Email:orders.emea@bio-techne.com

Bio-Techne R&D Systems, s.l.u
Paseo de la Castellana 143,
planta 7
28046 Madrid
España
Phone: +34 900876950
Phone: +44 1235 529449
Email: info.emea@bio-techne.com
Email: orders.emea@bio-techne.com

Bio-Techne R&D Systems Kft.
Árpád fejedelem útja 26-28
1023 Budapest
Hungary
Phone: +36 1700 8695
Phone: +44 1235 529449
Email: info.emea@bio-techne.com
Email: orders.emea@bio-techne.com

Bio-Techne SP.Z O.O.
ul.Towarowa 28
00-839 Warsaw
Poland
Phone: +48 22307 3170
Phone: +44 1235 529449
Email: info.emea@bio-techne.com
Email: orders.emea@bio-techne.com

Bio-Techne SAS
19, Rue Louis Delourmel
CS 49228
35230 Noyal-Châtillon-sur-Seiche
France
Phone: 0800 90 72 49 (free phone)
Phone: +44 1235 529449
Email:info.fr@bio-techne.com
Email:orders.emea@bio-techne.com

Bio-Techne Ireland Limited
Unit A6A
North City Business Park
North Road, Dublin 11
D11 Y9KF
Ireland
Phone: +353 1800 800 661
Phone: +44 1235 529449
Email: info.emea@bio-techne.com
Email: orders.emea@bio-techne.com

Additional Contacts by Country:
Austria: +43 1 395 0657205
Finland: +35 8923195449
Slovakia: +42 1233006991
Denmark: +45 36927817
Belgium: +32 24012253
Netherlands: +31 207168336
Sweden: 020127696 (free phone)
Norway: 80057903 (free phone)

Greater China Region

Mainland China
15K Hua Min Empire Plaza, 
726 West Yan An Road
Shanghai PRChina 200050
Phone: +86 (21) 52380373
Phone: 8009881270 (toll free)
Phone: 4008845400 (toll free)
Fax: +86 (21) 52371001
Email: info.cn@bio-techne.com

 

Hong Kong & Taiwan
208B Photonics centre,
Hong Kong Science Park 
Tai Po, N.T., Hong Kong
Phone: +(852)26922199
Fax: +(852)26926006
Email: info.cn@bio-techne.com

General Ordering FAQs

What information is needed when placing an order?

Information required when placing an order includes: Name of institution and contact, telephone number, shipping and billing address, product description, catalog number, product quantity and size, and the method of payment (purchase order number or credit card number).

Why does R&D Systems review new customers before processing an order?

In order to protect the public, it is R&D Systems policy only to supply products for use by appropriately trained personnel conducting their work under appropriate ethical controls. Accordingly, all new customer accounts are subjected to a rigorous review process. This process can typically be completed the same business day if adequate information is provided. We appreciate your patience and cooperation in supplying the information necessary to complete this process promptly.

How do I redeem a promotional code?

To redeem a promotional code, please enter the code in the Special Instructions box if ordering online. Promotional codes can also be redeemed by calling Customer Care to place your order.

How do I request a quote for a bulk quantity of product?

Customers may receive a quote via their local sales representative by making a bulk quote request online or by emailing sales@bio-techne.com

How does sales tax apply to my order?

Sales tax will be added to the amount due at the time of order shipment when the destination requires R&D Systems to collect sales tax. If you are exempt from sales tax, R&D Systems must have your "tax exempt ID" from the taxing authority. To provide this information, please contact the Accounting Department of R&D Systems (1-800-343-7475) or email salestax@bio-techne.com.

What is a "Purchase Order Number"?

A purchase order (PO) number is an alphanumeric code issued by a buyer to a seller indicating quantities and agreed prices for requested products or services.

What are R&D Systems Terms and Conditions?

When submitting an order on this site, you are agreeing to these Terms and Conditions.

What is a Card Security Code (CSC)?

The CSC is a 3- or 4-digit number shown on your credit card. By providing this code, it indicates the card is in your possession when placing the order.


For Visa and MasterCard: On the back of the credit card, look at the signature box. At the far right of this box is the 3-digit CSC, preceded by either the entire 16-digit credit card number or its last 4 digits.


For American Express: The CSC is located above the account number on the face of the card and may be on either the left or right side. Note: Some American Express cards have a 4-digit number below the account number. This is not the CSC.

What is R&D Systems Privacy Statement?

R&D Systems follows certain guidelines with respect to the handling of customer data. Please click on the link to read our full Privacy Statement. Please contact R&D Systems with any questions or concerns.

What is a "Back Order"?

In rare cases, inventory may be depleted. Affected customers may have their order shipped when all products are available or have available products shipped immediately and back-ordered items shipped once they become available. Whichever method is chosen, shipping will only be charged one time. When ordering online, products that are out of stock will be clearly identified when added to your cart. Made to Order products will appear out of stock, because they are produced on demand and, therefore, cannot be inventoried.

For more information about estimated shipping dates for a back order, please contact Customer Care.

How do I cancel an order?

To cancel an order, please contact Customer Service. For orders that have already shipped, a restocking fee of 20% of the product(s) list price will be assessed. Please see R&D Systems Terms and Conditions for more information.

What is the return and refund policy? 

Purchaser can return Products that are damaged or defective upon delivery, but Purchaser must contact R&D’s Customer Care within 10 calendar days of the day Purchaser received the Products. A return authorization (“Return Authorization”) must be obtained from R&D’s Customer Care for all returns. R&D will not accept returns, and no credit will be issued, without a Return Authorization. Custom Orders are ineligible for cancellation or return.

Upon receipt of Products that have a Return Authorization, a credit for the original purchase price less the Returned Products Charge (calculated as 20% of list price) and the original shipping and handling charge (“Partial Credit”) will be issued. To obtain a Partial Credit, products must be returned within sixty (60) calendar days of receiving a Return Authorization.

If an error by R&D results in shipment of incorrect Products, R&D will, at its sole option, credit the original order and re-ship, the correct Products per Purchaser’s Order or credit Purchaser’s account for the purchase price of the Products shipped in error plus shipping charges. If an error by Purchaser results in the shipment of incorrect Products and is reported to R&D within ten (10) calendar days, Purchaser may obtain a Return Authorization and return the incorrect Products for Partial Credit.

Duplicate shipments due to incorrectly marked confirming orders will be subjected to a returned products charge of 20% of the list price of the Products returned (irrespective of whether such Products were purchased at discounted prices) (“Returned Products Charge”) plus shipping charges. R&D does not issue full credits for returned products since its products are perishable and R&D cannot be assured of the quality of returned products.

 

Online Ordering FAQs

How do I create a new online order?

To enter a new order, search for the product of interest using the Product Search box in the top right corner of the page. Add the quantity desired, and click on the Add to Cart icon to begin the order process.

How do I register for a new account?

To register a new account, please enter all of the requested information on the New Account page. Online ordering is available only for customers in the USA, Canada, and Europe*. *Other international customers may locate their distributor by visiting our Distributor page.

How do I log in?

Click on the Log In link located at the top right corner of the webpage or follow the prompt during the ordering process.

How do I edit an online order after it has been submitted?

After an order is submitted, you must contact Customer Care to request editing the order.

How do I save the contents of my cart for later use?

To save the products in your cart and order later, click on the Save Your Cart link. To submit the order, click on Check Out.

How do I view my online order history?

To view previous orders, click on Order Status in the navigation pane on the left side of the page.

Can I reorder a previously ordered product online?

To reorder a previously placed order, click on Order Status, and identify the previous order of interest. Click on edit, and proceed to check out.

How do I check the status of an existing order online?

To check the status of an online order, please contact Customer Care.

Can I track a shipped order?

You should receive a shipment notification email at the time your order ships.

What is a "Personal Reference Number"?

To assist you in identifying the charge for this particular order, you may assign a personal reference number. If you do not choose a reference number, one will be automatically assigned and placed in this field.

What are "Special Instructions"?

Special instructions may be entered for any order, and you may be contacted by a customer service representative to clarify order details. Examples include: A request for a bulk quantity of product, a "Quote #" or "Promotional Code" for special prices or offers, or special shipping instructions.

Europe

Online: To place an order online, search for the product(s) you would like and click on the "Add to Cart" button to add them to your shopping cart.

 

Phone: +44 (0) 1235 529449
Fax: +44 (0) 1235 533420

Mail: R&D Systems Europe, Ltd.
19 Barton Lane
Abingdon Science Park
Abingdon, OX14 3NB
United Kingdom

Other Nations

Please locate your distributor by visiting our Distributor page.