Pala Single Cell Sorter and Dispenser Service & Support
Service and Support Overview
Our service and support plans are built to give you confidence, continuity, and control—whether you need complete coverage or selective, budget-friendly support. We offer service plans designed to protect your investment, minimize downtime, and maintain peak performance beyond the instrument warranty period. Each tier includes annual preventive maintenance to safeguard performance, while our experienced technicians ensure issues are resolved quickly and effectively. The included annual preventive maintenance inspection ensures your instrument is running at peak performance and up to manufacturer specification for reliable and trustworthy results.
Instrument Coverage Plans
Platinum
Platinum coverage provides on-site repair labor, travel, and parts, plus an annual preventive maintenance visit. First-tier priority ensures rapid response and minimal downtime.
Silver
Silver provides annual preventive maintenance. All repair labor, parts, and travel are quoted and purchased separately.
| Feature | Platinum | Silver |
| Preventative Maintenance | ✓ Depot | ✓ Depot |
| Repair Labor | ✓ Depot | (10% Discount) |
| Parts Required for Repair | ✓ | (10% Discount) |
| Shipping and Packing Costs | ✓ | ✓ |
| Software Updates | ✓ | ✓ |
| Phone and Email Technical Support | ✓ | ✓ |
Note: Not all service plans are available in all countries.
For information about purchasing a Service Contract or for more details, please select the appropriate region to reach our regional contracts and training group:
USA & Canada | Europe | China | India | South East Asia | Australia & New Zealand
Training Support
The Bio-Techne Academy is a comprehensive online learning platform designed to support your usage of the PalaTM system. The Academy offers instructor-led online courses, instrument resources, and training materials to help you maximize the utility of the Pala in your research. Registration is simple, free, and open to all users.
Bio-Techne Online Learning Platform
Resources
Service and Support Plans Brochure (North America) Service and Support Plans Brochure (Europe) | Certified Service Providers | Instrument Applications & Protocols |
Need Technical Support?
Our expert team is here to help you troubleshoot issues and assistance with product applications and usage.
