Single-Cell Western Service & Support
Our service and support plans are built to give you confidence, continuity, and control—whether you need complete coverage or selective, budget-friendly support. We offer different service plans designed to protect your investment, minimize downtime, and maintain peak performance beyond the instrument warranty period. Each tier includes an annual preventive maintenance visit to safeguard performance, while our experienced technicians ensure issues are resolved quickly and effectively. The included annual preventive maintenance inspection ensures your instrument is running at peak performance and up to manufacturer specification for reliable and trustworthy results. With flexible options designed for academic, government, and industry labs alike, our plans protect your investment and help you keep your work on track.
Service and Support Plans Brochure (North America)
Service and Support Plans Brochure (Europe)
Service Plan Features
| Note: Not all service plans are available in all countries. | ||
| Feature | Platinum | Silver |
| Maintenance Location | On-site | On-site |
| Annual Preventive Maintenance | ✓ | ✓ |
| Repair Labor | ✓ | 10% discount |
| Repair Travel | ✓ | 10% discount |
| Repair Parts | ✓ | 10% discount |
| Shipping & Packing | ✓ | ✓ |
| Software Updates | ✓ | ✓ |
| Technical Support | ✓ | ✓ |
| Scheduling Priority | Priority 1 | Priority 3 |
| Advanced Training Token | — | — |
| Start Time | Post Warranty | Post Warranty |
| Duration | 1 year from purchase | 1 year from purchase |
| Bio-Techne Academy Access | ✓ | ✓ |
For information about purchasing a Service Contract or for more details, please select the appropriate region to reach our regional contracts and training group:
USA & Canada | Europe | China | India | South East Asia | Australia & New Zealand
Platinum
Our flagship all-inclusive service plan.
Platinum coverage provides on-site repair labor, travel, and parts, plus an annual preventive maintenance visit. First-tier priority ensures rapid response and minimal downtime.
Silver
Silver provides an annual on-site preventive maintenance visit. All repair labor, parts, and travel are quoted and purchased separately.
Meet Our Service Team
Bio-Techne has a team of highly qualified and experienced Field Service Engineers (FSE) and Field Application Scientists (FAS) that are ready to support your organization with your technical requirements. From installations, IQ/OQs, re-qualifications, repairs, troubleshooting, relocations or other activities, we have got you covered!
Training Support
Empower your team with the knowledge they need to use your system to their fullest potential. Whether you prefer face-to-face instruction or remote guidance, our Field Application Scientists deliver hands-on support tailored to your workflow and experience level.
Self-initiated training
Bringing on new team members? Looking to expand your instrument usage?
The Bio-Techne Academy is your gateway to continuous learning. Explore new-user training with certification, expert workshops, tips and best practices, and a dedicated Owner’s Center packed with key instrument documentation. Registration is simple, free, and open to all users.
Need Technical Support for Milo?
Our expert team is here to help you troubleshoot issues and assistance with product applications and usage.
